We measure breakdowns, not just tickets. The goal is fewer incidents each quarter, and we report the trend so you can see whether we're achieving it.

• Preventive maintenance schedule, not reactive callouts
• 24/7 monitoring with proactive remediation
• Named engineer who knows your estate
• Monthly report: incident trend, planned vs reactive ratio

Maintenance done the TPM way — planned intervention on a calendar, so failures happen less often instead of getting fixed faster.

• Server, storage and virtualisation AMC
• Backup software and OS platform AMC
• Scheduled health checks and preventive visits
• Vendor-neutral: one contract, one escalation path across all OEMs

Backups that get tested, not just scheduled. We run recovery drills on a fixed cadence and hand you the restore times in writing.

• Backup architecture and deployment
• Scheduled restore drills with documented RTO/RPO
• Immutable copies for ransomware resilience
• Retention aligned to your compliance needs

A recovery plan your team has actually rehearsed — not a document nobody has opened since signing.

• DR design and site replication
• Failover and recovery runbooks
• Annual DR rehearsal with a written report
• Recovery targets agreed before we build

Your mail, files and Teams data are your responsibility, not Microsoft's. We cover the gap.

• Exchange Online and SharePoint backup
• OneDrive and Teams protection
• Laptop and endpoint backup
• Self-service restore for your IT team

We size before we sell and pilot before we commit. Every migration ships with a rollback path you can execute.

• Readiness assessment and true-cost modelling
• Pilot migration ahead of full cutover
• Hybrid and on-premise-to-cloud moves
• Rollback plan, tested in advance

Security you can evidence — to an auditor, a customer, or an insurer.

• Firewall design, deployment and management
• Email security and phishing defence
• Vulnerability assessment with a prioritised fix list
• Incident response with defined escalation

Server and data centre builds, installed to schedule and documented properly on handover.

• Server and storage deployment
• Rack, stack and structured cabling
• Virtualisation and hyperconverged build-out
• As-built documentation you can hand to an auditor

Response tiers from 4-hour call-to-resolution to next-business-day. You pick the level each system actually needs, and track our performance against it in real time — not in a monthly summary.

• 4, 6, 8 and 24-hour CTR options
• NBD and 2-NBD tiers for non-critical systems
• Remote diagnosis and on-site engineer dispatch
• Live SLA tracking in your portal

Our own CRM and ticketing platform, included with every engagement at no extra licence cost. Raise, track and audit every ticket — and see the maintenance trend, not just the queue.

• Included with all contracts, no per-seat licensing
• Full ticket history, exportable at any time
• SLA tracking measured against your agreed tier
• Preventive vs reactive reporting, visible in real time

Project-scoped help for teams who have their own IT but need a specialist for a specific job.

• Server and firewall troubleshooting
• Backup setup and recovery assistance
• Network fault resolution
• Fixed-scope, fixed-price engagements

Laptops, desktops, servers and storage on subscription or short-term hire — configured, supported and refreshed, with no capital outlay.

• Laptop and desktop fleets, asset-tagged on delivery
• Servers and storage for projects, POCs and DR standby
• Terms from weeks to years, scaling with headcount
• Delivery, commissioning and collection handled

Business websites built, hosted and maintained, with the domain, DNS and mail routing behind them.

• Website design and development
• Domain registration and DNS management
• Hosting, backups and SSL
• Ongoing maintenance and updates

Securely retire outdated IT equipment while protecting sensitive data and maximizing asset value through compliant disposal and recycling.

• Certified data wiping and secure destruction
• Environmentally responsible recycling and disposal
• Asset tracking with detailed audit reports
• Value recovery through refurbishment and resale