We support and service a wide range of hardware equipments
OUR ADVANTAGESAbout us
All of our engineers are OEM certified. Competent or better than OEM engineers.
We are available in all the continents. We have trusted partners around the globe.
Apart from standard SLAs we also offer customized SLAs to meet your service need.
Account specific dedicated resources to keep your services up and running.
Proactive server services
Server systems are the heart of the datacenter and we have built our reputation as proactive service team by ensuring that servers work all the time. Multi-certified engineer expertise and guaranteed maintenance interoperability.
Smart storage monitoring
Our smart storage maintenance management system not only detects and diagnoses events but opens service tickets automatically. It also brings advanced heartbeat monitoring, analysis and call-home capabilities critical for avoiding downtime in high-availability environments.
Secure network setup
Our network solutions are available for a variety of devices in Wide Area Network (WAN), Local Area Network (LAN), and Storage Area Network (SAN) deployments including routers, directors/switches, security devices and access points from all major OEMs.
Our managed services is intended to be an efficient way to mitigate business risks, have access to skills, provide benefits to cost and maintain quality of service.
Frequently Asked Questions
Do you offer support outside India?
Yes, TPMGuru has pool of full time as well as partner affiliated engineers around the globe. We support systems in almost all the continents.
What is the best way to log a service ticket?
TPMGuru Command Center is available 24x7 to assist our cusotmers. You can call one of our toll free numbers or mail us at firstname.lastname@example.org along with the equipment's serial number.
How can I monitor my service ticket progress?
TPMGuru has developed industry leading web based CRM application. It's a self service portal where you can check all your covered equipment, open a service ticket and monitor the progress of every active ticket. You can also escalate the case if things are not moving in the right direction.
Can I get customized SLA as per my business need?
Off course, we provide customized SLAs to meet all kinds of business needs. You can define how you want to cover your eqipment's support.
Do you sale or provide rental IT equipment?
Yes, we sale brand new equipment directly from OEM. We also provide rental/leasing equipment on demand basis.
Not everyone has support monitoring experts on their team
Luckily with TPMGuru you'll get a dedicated team of enthusiastic geeks to help you achieve your goals.
- 24 x 7 x 365 availability.
- Account specific support.
- Faster response time.
Our support team is available 24 hours everyday even on Sundays and public holidays for all kind of support and sales queries. You can reach out them by calling at one of our Toll Free numbers.
Access to our best in class ticketing application to manage your support cases
Want to manage your support cases by yourself, no problem at all. We already have our home-grown incident ticketing application which gives you full control to manage your support cases.
- Intuitive and easy to use.
- Check your coverage data with applicable SLA.
- Ticket monitor gives you glimpes of ticket activities.
- Escalate your case whenever you want.
- Invite your team to assist.
TPMGuru CRM is a web based SAAS application to manage most of your operations
Our in-house CRM application manages various aspects of a support company's day to day tasks.
- Manage your sales leads. See your funnel progress.
- Manage all of your contracts with coverage data.
- Part Inventory, vendor, warehouse management.
- HRMS with reimbursements, leaves module and payslips distribution.
- Automatic notifications and alerts.
- Data Analytics, reports and business intelligence.
TPMGuru CRM is also available as white labelled or rebranded application to show the world like its yours.