Do you offer support outside India?
Yes, TPMGuru has pool of full time as well as partner affiliated engineers around the globe. We support systems in almost all the continents.
What is the best way to log a service ticket?
TPMGuru Command Center is available 24x7 to assist our cusotmers. You can call one of our toll free numbers or mail us at firstname.lastname@example.org along with the equipment's serial number.
How can I monitor my service ticket progress?
TPMGuru has developed industry leading web based CRM application. It's a self service portal where you can check all your covered equipment, open a service ticket and monitor the progress of every active ticket. You can also escalate the case if things are not moving in the right direction.
Can I get customized SLA as per my business need?
Off course, we provide customized SLAs to meet all kinds of business needs. You can define how you want to cover your eqipment's support.
Do you sale or provide rental IT equipment?
Yes, we sale brand new equipment directly from OEM. We also provide rental/leasing equipment on demand basis.