Our own CRM and ticketing platform, included with every engagement at no extra licence cost. Raise, track, and audit every ticket — and see the maintenance trend, not just the queue.

Keep your IT support organised through a single portal. Your team can raise requests, follow progress, review previous issues, and access ticket information without relying on long email chains or phone calls.

• Included with all contracts, with no per-seat licensing
• Full ticket history, exportable at any time
• SLA tracking measured against your agreed tier
• Preventive vs reactive reporting, visible in real time
• Clear ticket status and progress tracking
• Complete activity and resolution history

You get a clear view of your open requests, completed work, priorities, and response times. Everyone has visibility of what is being worked on and what needs attention.

The portal gives you more than a list of tickets. Reporting helps you understand how your IT service is performing and whether the balance between planned maintenance and reactive support is improving.

• Incident and request volumes
• Response and resolution performance
• SLA compliance
• Preventive vs reactive activity
• Recurring issues
• Ticket trends over time
• Outstanding and completed work

Every request creates a clear record of what was reported, what actions were taken, and how the issue was resolved. This gives your business a reliable history for internal reviews, audits, troubleshooting, and future planning.

There are no additional per-user or per-seat licence costs for the portal. It is included as part of your managed service, giving your team the tools they need to work with us and stay informed.

Raise it. Track it. Measure it. Know exactly what's happening.